Return Policy
Returns
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of purchase for a refund or exchange, subject to the conditions outlined below.
Eligibility
To be eligible for a return, items must:
- Be in their original, unopened condition
- Be returned within 30 days of purchase
- Include original packaging and documentation
- Not be damaged or altered in any way
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Custom or personalized items
- Services that have been provided
- Items damaged by misuse or negligence
Return Process
To initiate a return, please contact us using the information provided below. We will provide you with return instructions and a return authorization number. Returns must be authorized before sending items back.
You are responsible for return shipping costs unless the item was defective or we made an error in your order.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.
Refunds will not include original shipping costs unless the return is due to our error or a defective product.
Exchanges
We may offer exchanges for items of equal value. If you wish to exchange an item, please contact us to discuss available options.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Service Cancellations
For service-based offerings such as consultations or ceremonies, cancellation policies may vary. Please contact us to discuss cancellation terms for specific services.
Contact Us
If you have questions about returns or need to initiate a return, please contact us at:
Email: contact@zorvynexsnyx.world
Phone: +1 (773) 561-3000
Address: 3701 N Ravenswood Ave, Chicago, IL 60613, United States